Frequently Asked Questions

All orders are processed and shipped out from our warehouse within 2-3 business days. We offer ground shipping as our primary domestic shipping method. This can take 3-5 business days for your package to be delivered to you once it leaves our warehouse depending on your location. If you are in California, you can expect to receive your order within 2 business days after leaving our warehouse.

Please note we do offer expedited shipping as another option at check out.

For international orders, the shipping time can take up to a few weeks depending on your country.

Yes, we offer expedited shipping for an additional fee that can be chosen at checkout. If you do not see this option at checkout, expedited shipping is not available for your shipping address.

To track the status of your order, visit our Order Status page. Enter the email used to place the order along with the Order ID. If you do not know your order ID, please email hello@slowtide.co to receive that info. 

We completely get it, we change our minds too! But depending on the status of your order, we may not be able to cancel it. Once an order is placed, it is sent directly to our warehouse where our team works hard to ship items out as fast as possible. If your order is already in the shipped phase in our system, we are unable to cancel your order. 

If you need to request a cancellation please email hello@slowtide.co with your order number as soon as possible after placing your order. If cancelling isn't possible, we can always direct you to our easy and free return process. 

To change your shipping address for your order, please reach out to hello@slowtide.co as soon as possible with your order number and correct shipping address. Typically, you can only do this within a few hour after the order is placed because orders are shipping as fast as possible. If your order's shipping label has already been printed, we may not be able to change the address.

Sometimes USPS and UPS will state that the package is delivered, before it's gets to its final destination. Give your package a couple more days for it to arrive, and if it doesn't, reach out to hello@slowtide.co with your tracking number for help with resolving this

If something is not quite right with the order you received, please contacthello@slowtide.co so that we can help you.

Once your order is placed, you’ll receive a confirmation email from us. When it ships, we’ll send tracking details so you can follow it all the way home.

Shipping fees are non-refundable in the case of returns.

Please note: Indigo Dye Kits are not eligible for free shipping. They ship separately from other Slowtide products and carry their own shipping fee.

Yes. We partnered with Passport, our international shipping carrier to offer fast an affordable shipping to those across the sea. This shipping method will be automatically applied to your order at checkout, and includes all taxes and fees.

We also have regional websites:

• Slowtide Canada
• Slowtide EU
• Slowtide UK
• Slowtide AU

At this time, we do not ship to PO boxes. If your order somehow passes through our system with a PO Box address, it will cause delays.

Slowtide cannot assume liability for courier delays once an order departs from our warehouse. Regrettably, shipping delays are beyond our control and are frequently encountered in the current environment. These delays do not qualify your order for a refund. We kindly request that you factor this in when making your purchases.

Click here to start a return or exchange. Follow the prompts in our returns portal to submit your request and view your available return or exchange options. If there is an issue processing it, please email us hello@slowtide.co and we will investigate on our end! 

If you have received a faulty product, please reach out to us at hello@slowtide.co with your original order ID number and a photo of the faulty product. We are happy to help resolve any issues with our products. 

Please note that out of we are not able to replace items that have post manufacturing defects on it. 

Once your package has been received and inspected, we will issue a refund to the original payment method within 10 business days. You’ll receive one confirmation email when your returned items have been delivered and then a second confirmation once your refund has been processed (please allow up to 48 hours for the refund to show up in your account).

Gift returns are processed only as exchanges. To process a gift exchange, follow directions on our Gift Exchange site. 

If you do not know the original order number, please reach out to hello@slowtide.co with the following information:

- Gift recipient's full name

- Gift recipient's email address 

Yes, we accept US returns for unused and full-priced items within 30 days of delivery.

To process a US return or exchange follow these steps:

Open the return portal: https://slowtide.co/apps/redo/returns-portal and follow the prompted questions. You will be provided with a prepaid label to ship back your items.

Once the package is delivered back to our warehouse and inspected, the refund will be initiated. Until then, there will be a temporary refund voucher available to use with the available credit. 

We currently do not offer free return shipping for international orders. Customers outside of the U.S. will be responsible for return shipments and cost.

Turkish Towels & Indigo Dye Kits

Please dye with care. Towels cannot be returned after they have been dyed. No exceptions. 

For more information and tips on indigo dyeing, check out our guide here.  

Towels and dye kits that are unused and unopened are eligible for return. Visit our Return Portal to start a return and please reach out to hello@slowtide.co with any questions!

To get notified when an item is back in stock, visit the product page and select “Notify Me When Available.” The button is located directly below the sold out button. Enter your email address or phone number, and we’ll send you an email or text as soon as it’s back in stock. 

Our All-Weather Parkas have a relaxed, roomy fit with space for layering underneath. If you're between sizes, consider your preferred length and how much room you'd like through the body when choosing a size.

For reference, the S/M measures approximately 7 inches narrower than the L/XL when laid flat.

We don’t currently have our own retail storefront, but select retailers carry Slowtide products. Availability varies by location, so we recommend contacting a local retailer to confirm whether they have the All-Weather Parka in stock and available to try on.

Looking for a retailer near you? Email us or send us a DM on Instagram, and we’ll help you find one.

If you prefer to order online, you can also opt into our Unlimited Returns & Exchanges coverage at checkout for around $3. It gives you added flexibility if you need to exchange your parka for a different size.

Yes. The All-Weather Parka features a PFAS-free waterproof shell with a 20,000 mm waterproof rating and 10,000 g breathability rating. A durable water-repellent (DWR) finish helps water bead off the outer fabric, while the breathable construction helps release moisture from within.

For best performance, follow the care instructions on your garment. Over time, wear and washing can affect the DWR finish, so a compatible technical water-repellent treatment may help restore surface repellency when needed.

We chose a polyester sherpa for a soft, insulating lining that’s lightweight and suited to changing outdoors in wet, active environments.

Click here for tutorial.

If you're still having trouble zipping your parka, please contact hello@slowtide.co with your order number and a short video or photo showing the zipper issue. Our team can review the problem and help determine the best solution.

If you fall between two sizes we recommend thinking about how you plan to wear the poncho.

If you want a bit more coverage and length, go with the larger size. It’ll feel more generous in the body and drop lower on the torso.

If you prefer a slightly shorter, more streamlined fit without giving up room to change under, the smaller size will still feel relaxed.

Length matters more than weight, so let your height guide you first. This usually gives the most comfortable fit for how you’ll actually wear it.

Our ponchos are intentionally cut roomy. They’re meant to fit loose for easier changing, layering, and comfort. If you’re between sizes, most people can size down and still have plenty of space.

Below is a general guide to help you decide.

Kids Poncho

Best for: Ages 3–7
Weight range: 30–49.5 lbs (13.6–22.4 kgs)

Designed with a relaxed fit so kids can move freely and change comfortably.

Small / Medium

Best for:
Height: 5'0"–5'7" (1.52–1.7 m)
Weight: 100–145 lbs (46–65.7 kgs)

A comfortable fit for most adults who prefer a slightly shorter length.

Large / Extra Large

Best for:
Height: 5'7"–6'2" (1.57–1.88 m)
Weight: 130–249 lbs (59–112 kgs)

Offers extra length and coverage while keeping that easy, oversized feel.

Double Extra Large

Best for:
Height: 6'2"–6'8" (1.88–2.03 m)
Weight: 250+ lbs (113+ kgs)

Our longest and most spacious option, with added length for taller builds

Our Guild Waffle Robes are made with long-staple yarns to keep the fabric soft and plush, but they can be delicate. For best results, we recommend washing this robe with like colors on delicate, using a mild detergent in cold water. Hang-Dry Only, do not tumble dry. The waffle material is delicate, so hang drying will avoid any shrinkage that may happen during the drying process. 

Our Turkish towels/blankets are machine washable and are recommended to be tumble dried on a low setting.

For best results, we recommend washing all of our towel products with mild liquid detergent in cold water with like colors. Then, tumble dry low. 

We recommend washing our Changing Ponchos on a normal wash cycle with mild detergent with like colors. For drying, use a tumble dry low cycle or you can hang dry it.

We recommend gentle washing and low-heat drying or hanging your parka to dry. Avoid unnecessary heat and follow the garment's care label to help maintain the water-repellent finish.

With extended use or repeated washing, you may need to reapply a compatible technical water-repellent treatment.

We recommend a machine wash on a gentle cycle with cold water using bleach-free laundry detergent followed by a tumble dry with low heat. Avoid the use of fabric softener when washing.

OEKO-TEX® STANDARD 100 is a textile certification that verifies products have been tested for harmful substances according to established testing criteria.

The certificate number is BEHO 043086.

The main difference between the two Ponchos are the materials that are used. The Quick-Dry Poncho is made entirely out of our Quick-Dry towel material. This material is a microfiber material that is made out of post consumer waste (primarily water bottles). This poncho packs well, dries quick, and is perfect for warmer temperature climates. 

The Extra Warm Poncho is made out of our beach towel material which is 100% cotton. This fabric is absorbent, soft, and has more of a heavy towel feel. This towel is perfect for the cooler temperature days as its much thicker than the Quick-Dry poncho to keep you warm. 

The main difference between the Quick-Dry towel and the Beach towel, is the type of fabric that is used. The Quick-Dry towel is a microfiber material that is made from 100% post-consumer waste, primarily plastic water bottles. They are compact and ultra lightweight which makes them dry out incredibly fast.

The Beach towel is made with a super soft and absorbent fabric that is entirely made out of cotton. It's thicker, more plush and has that classic terry cloth feel. 

Most Slowtide products are produced in China in a state of the art factory that is a leader in global sustainability. We also produce some products in the USA, including our Woven Tapestry Blankets. The Slowtide team has traveled the globe in search of the best factories that are both ethically compliant and produce the highest quality towels at a reasonable price. 

Slowtide uses premium, sustainably sourced materials, and best-in-class, ethical factories, applying these sustainable materials and practices to all aspects of the business. We go the extra mile to create premium products that last. All of our printed towels uses an infinity dye (instead of ink) that dyes the fibers of the yarns, preventing premature fading. All Slowtide towels also have a hanging loop feature for optimum drying. 

All of our cotton products are made with materials sourced through the Cotton LEADS Program, assuring sustainably sourced cotton and a reliable supply chain. Slowtide polyester products are made from 100% recycled post-consumer waste, primarily plastic bottles, transforming it into premium polyester fibers. Polyester products are also certified through the Global Recycled Standard, which applies to the full supply chain, addressing traceability, environmental principles, social requirements, and labeling.

All Slowtide products exceed the Oeko-Tex Standard 100 Certification, ensuring that they are safely produced and do not contain any allergic substances. The fabric has been tested and certified to be free of harmful chemicals so it is always safe to use!

We offer free shipping on first time orders! Simply just sign up for marketing communication and you'll get a code sent to your email / phone!

Yes! We offer custom products for businesses, events, teams, and special projects. Visit our Custom page to explore options and submit an inquiry. Our team will help you bring your idea to life.

For wholesale inquiries, please email hello@slowtide.co with the following information:

• Store name
• Location
• Other brands you carry
• Photos of your shop
• Link to your website

You can also shop our wholesale collection directly through Faire.

We love connecting with organizations and communities doing meaningful work. For event partnerships, fundraising opportunities, or product donation requests, please reach out to our team (hello@slowtide.co) with details about your organization, event, and how you'd like to collaborate. 

While we can't accommodate every request, we'd love to hear from you.

If you need to reach our Customer care team, please email hello@slowtide.co with as much information as possible. A member from our team will get back to you within 24 hours, M-F.Please note, emails sent over the weekend and Holidays will be responded to in the order they were received, the next business day.