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FAQ

Frequently Asked Questions

What makes your towels better than others?

Slowtide uses premium, sustainably sourced materials, and best-in-class, ethical factories, applying these sustainable materials and practices to all aspects of the business. We go the extra mile to create premium products that last. All of our printed towels use reactive dye (instead of ink) that dyes the fibers of the yarns, preventing premature fading. All Slowtide towels also have a hanging loop feature for optimum drying. 


What makes your products sustainable? 

All of our cotton products are made with materials sourced through the Cotton LEADS Program, assuring sustainably sourced cotton and a reliable supply chain. Slowtide polyester products (Travel Towels, Yoga Towels, Fleece Blankets) are made from 100% recycled post-consumer waste, primarily plastic bottles, transforming it into premium polyester fibers. Polyester products are also certified through the Global Recycled Standard, which applies to the full supply chain, addressing traceability, environmental principles, social requirements, and labeling. All Slowtide products exceed the Oeko-Tex Standard 100 Certification, ensuring that they are safely produced and do not contain any allergic substances. The fabric has been tested and certified to be free of harmful chemicals so it is always safe to use! Visit the Responsibility page to learn more. 


What are the washing instructions for the products?

For best results, we recommend washing all of our products with mild liquid detergent in cold water with like colors and tumble dry low. 


What size poncho should I order?

S/M Sizing: We recommend this size for juniors and persons under 5’7

  • Chest: 25.5"
  • Length: 41"

L/XL Sizing: We recommend this size for persons over 5’7

  • Chest: 31.5"
  • Length: 44.5"

Do you ship internationally?

We currently ship everywhere in the US, including Alaska and Hawaii. We also ship to Canada, the UK, Europe, Australia, and Japan. Please make sure you select your appropriate region in our site options. For shipping to Australia & Japan, please select the USA region and we will offer a $30 USD flat rate for all orders. 

 

How do I return/exchange?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund.

Please note we do not accept returns for items on sale and gift cards. Shipping and handling fees are nonrefundable.

Here are a few different ways you can return your items:

DO IT YOURSELF:

  • For a return, go to slowtide.returnly.com to process the return and get a prepaid return label emailed to you.
  • For an exchange, go to slowtide.returnly.com and choose to receive an instant refund to place a new order right away.

LET US DO IT FOR YOU:

We are happy to help. Get in touch with us by emailing hello@slowtide.co. Our offices are open Monday - Friday 9AM - 5PM PST.

REFUND TIMING:

Once your package has been received and inspected, we will refund the original payment method within 15 business days. You’ll receive a confirmation email once your return has been processed (please allow up to 48 hours for the refund to show up in your account)

INTERNATIONAL RETURN

We do not offer free shipping for international orders. Customers are responsible for covering the return shipping for a full refund. Please contact us at hello@slowtide.co if you have any questions. 

 

How can I sell Slowtide in my store? 

Please visit the Contact page for all wholesale inquiries. 


Where are your towels made?

Most Slowtide products are produced in China in a state of the art factory that is a leader in global sustainability. We also produce some products in the USA, including our Woven Tapestry Blankets. The Slowtide team has traveled the globe in search of the best factories that are both ethically compliant and produce the highest quality towels at a reasonable price. 


When will my order ship?

All orders will be shipped in 1-2 business days.


Where does my order ship from?

Orders ship from different warehouses depending on location. 


How can I track my order?

Please visit our Order Status page. 


Can I place a bulk order?

Please email hello@slowtide.co


Do you ever restock sold-out styles?

We occasionally restock our most popular styles that sell out quickly. The majority of items that sell out will be replaced with new styles each new season.